Shipping & Returns Policy
Shipping and Returns Policy for Boho Bell Tent
Thank you for shopping at Boho Bell Tent. This Shipping and Returns Policy outlines the terms and conditions for shipping, delivery, and returns of products purchased from the Boho Bell Tent website (the "Website").
1.1 Order Processing Time:
We make every effort to process and ship orders as quickly as possible. Orders are typically processed within 3 business days (excluding weekends and holidays) from the date the order is placed. Please note that order processing times may vary during peak seasons or promotional periods.
1.2 Shipping Methods and Delivery Time:
We offer various shipping methods for domestic and international orders. The available shipping options and estimated delivery times will be displayed during the checkout process. Delivery times are estimates provided by the shipping carrier and are not guaranteed.
1.3 Shipping Costs:
Shipping costs are calculated based on the total weight of the order, the shipping destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process.
1.4 Shipping Restrictions:
We currently ship to select countries. If your country is not available for selection during checkout, we apologise for any inconvenience caused.
1.5 Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use the provided tracking number to track the status of your shipment through the carrier's website.
1.6 Customs and Duties:
For international orders, please note that customs fees, import duties, taxes, and other charges may apply. These charges are the responsibility of the recipient and are not included in the product or shipping prices. Please check with your local customs office for more information on any applicable fees or restrictions.
2.1 Return Eligibility:
We want you to be satisfied with your purchase. If you are not entirely happy with your order, we accept returns within 14 days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item(s) must be unused, in the same condition as received, and in their original packaging.
- The return must be initiated within the specified timeframe.
2.2 Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team or visit our Returns page on the Website.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorisation if applicable.
- Pack the item(s) securely, including all original accessories, manuals, and tags.
- Ship the item(s) back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Once we receive and inspect the returned item(s), we will process the refund to the original payment method used for the purchase. Please note that shipping charges and any applicable customs fees or duties are non-refundable. The refund amount will be the purchase price of the item(s) returned, minus any deductions for restocking fees or damages, if applicable.
At this time, we do not offer direct exchanges. If you wish to exchange an item, you can follow the return process as outlined above and place a new order for the desired item(s) separately.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 14 days of delivery. We will guide you through the process of returning the item and provide a replacement or refund, depending on your preference and product availability.
4. Contact Us
If you have any questions or concerns regarding our shipping and returns policy, please contact us at firstname.lastname@example.org
Thank you for reviewing our Shipping and Returns Policy.