store launch
FAQs
Frequently Asked Questions (FAQ)
What is a bell tent?
A bell tent is a type of tent characterized by its iconic bell shape. It is spacious, with a central pole supporting the structure and a single entrance. Bell tents are known for their versatility, durability, and ease of setup.
What are the advantages of a bell tent?
Bell tents offer numerous benefits, such as:
- Spaciousness: They provide ample space for sleeping, storage, and relaxation.
- Durability: Made from high-quality materials, bell tents are designed to withstand various weather conditions.
- Easy setup: Bell tents can be set up quickly and require minimal effort.
- Versatility: They are suitable for various outdoor activities, including camping, festivals, glamping, and backyard gatherings.
- Aesthetics: Bell tents have a unique and aesthetically pleasing design that adds charm to any setting.
What sizes are available for bell tents?
Boho bell tent's range comes in various sizes to accommodate different needs. The available sizes typically range from 3 meters (9.8 feet) to 6 meters (19.7 feet) in diameter. Please refer to the individual product listings for specific size options.
Are the bell tents waterproof?
Absolutely! Our bell tents are designed to be waterproof. They are made from high-quality canvas or polyester materials treated with waterproof coatings. However, it's important to note that extreme weather conditions or prolonged exposure to heavy rain may pose challenges even for waterproof tents.
How many people can a bell tent accommodate?
The capacity of a bell tent depends on its size and purpose. As a general guideline, a 3-meter (9.8 feet) bell tent can comfortably accommodate 2-3 people, while larger 5-meter (16.4 feet) or 6-meter (19.7 feet) tents can accommodate 4-8 people or more, depending on the sleeping arrangements and intended use.
Can I use a bell tent for year-round camping?
Bell tents are suitable for various seasons, including spring, summer, and fall. However, they may not provide sufficient insulation for extremely cold winter conditions. It's recommended to use appropriate insulation and heating solutions if you plan to camp in colder climates.
Are the bell tents easy to assemble and disassemble?
Yes, our bell tents are designed for easy setup and takedown. They come with clear instructions and all the necessary components, such as poles, stakes, and guy lines. With a little practice, you should be able to set up and take down your bell tent in a relatively short amount of time.
Can I use a stove or fire pit inside a bell tent?
It is possible to use a stove or fire pit inside a bell tent, but it requires caution and proper ventilation. We offer bell tents with stove jacks that allow safe installation of a stovepipe. It's essential to follow the manufacturer's guidelines for safe use and ensure proper airflow to avoid the risk of fire or carbon monoxide buildup.
How do I clean and maintain a bell tent?
To clean your bell tent, we recommend gently brushing off any loose dirt or debris. For more stubborn stains, use mild soap and water, avoiding harsh chemicals that may damage the fabric. Ensure the tent is completely dry before storing to prevent mold or mildew. Regularly inspect the tent for any signs of wear and repair minor damages promptly.
What is your return policy?
Please refer to our dedicated policies on Return found on our 'Shipping and Returns Policy' page on our website for detailed information about our return process, eligibility criteria, and timeframes. We strive to provide a hassle-free return experience for our customers and ensure their satisfaction with us.
What's a bell tent?
A bell tent, such as the ones crafted by Boho Bell Tent, is a classic, circular shelter characterized by its central pole and cotton canvas makeup, offering an authentic camping experience.
Why are Boho Bell Tents unique?
Our bell tents stand out due to their blend of premium materials and inspired design. They evoke the finest qualities of iconic brands like Boutique Camping and Bell Tent UK, but with the distinct Boho Bell Tent touch.
Can I safely use a stove inside my Boho Bell Tent?
Absolutely! Many of our Boho Bell Tents come with a specially-designed flue hole, allowing for the safe use of wood-burning stoves. Always follow safety guidelines to ensure a memorable camping experience.
How should I maintain my Boho Bell Tent for longevity?
To ensure your Boho Bell Tent stands the test of time, make sure it's fully dried before storage, brush off any dirt, and store in a cool, dry location. Periodic reproofing will maintain its water-resistant attributes.
Do you provide international shipping for Boho Bell Tents?
Yes, we're proud to ship our Boho Bell Tents internationally. Shipping costs will vary based on your destination.
What's the return policy for Boho Bell Tents?
Boho Bell Tents can be returned within 30 days if they remain in their original condition. For a comprehensive policy, please refer to our website.
How long will it take to receive my Boho Bell Tent?
Our standard international shipping for Boho Bell Tents ranges between 7-14 business days.
How can I track the shipment of my Boho Bell Tent?
After dispatching your order, we'll send an email with a tracking number so you can monitor your Boho Bell Tent's delivery progress.
Are Boho Bell Tents truly waterproof?
Absolutely! Our Boho Bell Tents undergo treatment to ensure they remain both water and mould resistant. Over time, you might consider reproofing for optimal performance.
Can I customize the colors of my Boho Bell Tent?
We offer a range of colors for selected Boho Bell Tent models. For unique color requests, please contact our team.
How many people can comfortably sleep in a Boho Bell Tent?
Depending on the size you choose, our Boho Bell Tents can accommodate a variety of group sizes. A 3-meter tent comfortably fits 2-3 people, while a 7-meter tent can house up to 10-12 campers.
How durable is a Boho Bell Tent?
With proper care, our Boho Bell Tents promise a lifespan of 5-10 years, ensuring many memorable camping adventures.
Is there a warranty on Boho Bell Tents?
Every Boho Bell Tent we offer is backed by a 1-year manufacturer's warranty, safeguarding you against potential defects.
Is the Boho Bell Tent setup process straightforward?
Indeed! The design of the Boho Bell Tent ensures an easy setup. While it's possible for one person to erect, having an extra pair of hands can speed up the process.
Are Boho Bell Tents suitable for all seasons?
Our Boho Bell Tents are engineered to handle a variety of weather conditions. However, in extreme conditions like heavy snow or potent winds, we recommend taking additional precautions.
Can I safely use a stove inside my bell tent?
Absolutely! Many of our bell tents come with a specially-designed flue hole, allowing for the safe use of wood-burning stoves. As always, adhere to safety guidelines.
How should I maintain my bell tent for longevity?
Ensure your bell tent is fully dried before storage, remove any dirt, and store in a cool, dry location. Periodic reproofing maintains its water-resistant qualities.
Do you provide international shipping for bell tents?
Yes, we're proud to ship our bell tents internationally. Costs vary based on destination.
What's the return policy for bell tents?
Bell tents can be returned within 30 days in their original condition. For a comprehensive policy, please refer to our website.
How long will it take to receive my bell tent?
Our standard international shipping for bell tents is between 7-14 business days.
How can I track the shipment of my bell tent?
After dispatch, we'll send you an email containing a tracking number to monitor your bell tent's journey.
Can I customize the colours of my bell tent?
We only offer the traditional "Sandstone" colour for our canvas Bell Tents. For special requests, please reach out to us.
How many people can comfortably sleep in your bell tents?
Our bell tents range in size. For instance, a 3-meter bell tent comfortably fits 2-3 people, while a spacious 7-meter tent can accommodate up to 10-12.
How durable is a bell tent?
With proper care, our bell tents promise a lifespan of 5-10 years, giving you many seasons of outdoor enjoyment.
Is there a warranty on your bell tents?
Every bell tent comes with a 1-year manufacturer's warranty, ensuring protection against defects.
Is the bell tent setup process simple?
Indeed! The bell tent's design ensures a straightforward setup. One person can manage, but having two speeds up the process.
Are bell tents suitable for all seasons?
Our bell tents are constructed to handle a variety of weather conditions. In extreme conditions, such as heavy snow or strong winds, additional precautions are recommended.
What is a bell tent made of?
Our bell tents are crafted from high-quality, breathable cotton canvas, a popular choice for those seeking the authentic bell tent experience.
How do I set up my bell tent?
Every bell tent we sell comes with a user-friendly manual. Additionally, we offer bell tent setup video guides on our site to ensure a hassle-free experience.
Are your bell tents fire-resistant?
Our tents undergo a fire retardant treatment. While they're designed for safety, we always advise against placing open flames close to the bell tent canvas.
Is a bell tent versatile for different terrains?
Yes, bell tents are known for their adaptability. Ideally, choose flat surfaces, but they can be set up on a variety of terrains.
How much does a typical bell tent weigh?
The weight of our bell tents varies. A 3-meter bell tent averages 20kgs, and a 7-meter one around 50kgs.
Do your bell tents come with a groundsheet?
Absolutely! Each bell tent features a sturdy, sewn-in groundsheet for maximum protection against the elements.
Can I purchase bell tent replacement parts from your store?
Yes, from poles to pegs, we stock all essential bell tent accessories and replacement parts on our website.
What's the setup time for a bell tent?
A standard 3-meter bell tent takes about 15 minutes, while our larger 7-meter bell tent setup might take closer to 30 minutes.
How wind-resistant are your bell tents?
Our bell tents are robustly designed to handle typical wind conditions when anchored correctly, ensuring you a secure camping experience.
Do you offer bulk purchase discounts for bell tents?
Certainly! For bulk bell tent orders, connect with our sales team for exclusive offers.
Are there financing options for bell tent purchases?
Yes, we provide convenient instalment payment choices for those looking to invest in a quality bell tent. Visit our payment section for details.
Can I view a bell tent in person before purchasing?
You're welcome to visit our showroom or check our events page to see where we'll be showcasing our premium bell tents next.
Are pets compatible with bell tents?
Pets love our bell tents! Just be mindful of their claws. A protective layer or blanket is recommended.
Do any bell tents come with partitions?
Several of our spacious bell tents are available with internal dividers, offering a versatile camping environment.
How does your bell tent differ from other brands?
While many tents may seem alike, our bell tents boast features like double-stitched seams and top-grade canvas, elevating the traditional bell tent experience.
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Question:
How long does delivery take? (Lead Times)
Answer:
Our cut off for same day dispatch is 14:30 (GMT), and we offer next day delivery within mainland UK for any orders placed before 14:30 (GMT).
Delivery to non-mainland UK, Ireland and Scotland Highlands can take 2-3 working days.
Delivery within Europe can take 3-5 working days.
Delivery to USA, Canada, Central America and South America can take 5-7 working days.
Delivery to Australia and New Zealand can take 5-7 working days.
Delivery within Asia can take 5-7 working days.
Delivery within Africa can take 5-7 working days.
Please note that this excludes weekends.
Question:
Can I return my ex-hire item/s?
Answer:
Our ex-hire products are not covered under the Boutique Camping manufacturer warranty. If you are not happy with the item/s, you are still entitled to a full refund within 14 days of receiving the product. The collection fee from £9.95 per box will be deducted from your refund if these products are returned as unwanted. Please make sure that you check your product thoroughly once received.
If you wish to return your product for a full refund or are looking to exchange for an alternative, please refer to the return form and fill out all details accordingly.
Question:
Do you offer Ex-hire for non UK customers?
Answer:
Yes, our ex-hire tents are available for all customers. Please note that non UK shipping quotes are bespoke to each customer's address and the weight of the requested order. Our ex-hire tents are not brand new, and it is important you know that if you are not entirely happy with the tent and it's conditions, you will have 14 days to ensure it is back at our warehouse, unfortunately you will have to cover these costs if the reason for return is unwanted. Collection fee's start from £9.95 per box and will be deducted from the refund. We try to be as precise as possible when listing these items and ensure that any major faults or missing items noticed when checking these tents has been noted in the description.
If you are happy to proceed, please reply to this email with:
- Full name & Full address
- Contact number
- Product codes of your requested items
We will then get back to you with a shipping quote and instructions of how to make your payment. You will have one hour to do this before the item/s are made available again.
Question:
Do bell tents come with roll-up walls?
Answer:
Yes, our bell tents can come with the option of roll-up walls. However, the specific features of a bell tent will depend on the model. For example, our Star Bell Tent an exclusive range to Boutique Camping, and it features a 360 degree mesh netting secondary wall that can be rolled up to allow for greater airflow and ventilation.
Question:
Do you deliver worldwide?
Answer:
Yes, we do deliver world wide and offer free shipping for tents going to: United Kingdom, Australia, USA, Canada & New Zealand.
For the rest of the world, we split these countries into Standard Delivery and Bespoke Delivery which is explained below:
Standard Delivery:
The below list of countries are able to be placed via the website where all duty fee's/taxes and shipping costs will be calculated automatically:
United Kingdom, UK - Channel Islands (Jersey), UK - Channel Islands (Guernsey), Republic Of Ireland, France, Germany, Denmark, Netherlands, Switzerland, Slovakia, Poland, Austria, Belgium, Hungary, Luxembourg, Czech Republic, Lithuania, Slovenia, Spain, Sweden, Portugal, Italy, Cyprus, Malta, Monaco, Finland, Bulgaria, Romania, Croatia, Turkey, Norway, Bosnia and Herzegovina, Estonia, Latvia, Serbia, Greece, Ukraine, USA, Canada, Australia, New Zealand
Bespoke Shipping:
The below list of countries will require a bespoke shipping quote. If you are looking for delivery to any of the countries below, please contact us with your full order details and delivery address so we can provide an accurate quote:
Iceland, Japan, Hong Kong, Singapore, South Africa, French Guiana, Guadeloupe, Martinique, Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, India, Indonesia, Iraq, Israel, Jamaica, Jordan, Kazakstan, Kenya, Kiribati, Kuwait, Kyrgystan, Lao, Lebanon, Lesotho, Liberia, Liechtenstein
Macau, Macedonia (FYR), Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Georgia, South Korea, Sri Lanka, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna Islands, Western Sahara, Yemen, Zambiam Zimbabwe, Andorra, Montenegro, Vatican City State
Question:
Should I put a groundsheet protector (tarp) under my bell tent?
Answer:
Putting a ground sheet protector under your bell tent can help to protect the bottom of the tent from moisture and damage. However, it is important to make sure that the tarp does not extend beyond the edges of the tent, as this can create a "bathtub" effect that can trap water underneath the tent. Therefore, just purchase the size of the groundsheet that is the same size of your bell tent. For example: a 5m bell tent will only require a 5m ground sheet protector.
Question:
Do bell tents have electricity?
Answer:
Majority of bell tents do not come with electricity as a standard feature, but it is possible to add electrical components like lights, fans, and heaters with the use of a power source such as a portable generator or a campsite hook-up. All of our bell tents have an access point for electrical hookup so wires and electrical wiring can go through a slot into the bell tent keeping the space tidy and safe.
Question:
Can you sleep in a bell tent in the winter?
Answer:
Bell tents can be used in the winter, although they may require additional insulation and heating to keep them warm and comfortable. A way to do this is to partner a polycotton/canvas or fire retardant tent with a woodburning stove for additional heat inside the bell tent.
Question:
How many people can sleep inside your tents?
Answer:
Well the answer is simple really, it depends on which style and size you are looking to purchase. Please refer to our size guide and select the tent style you are interested in. Once you have selected this, you will see all of the sizes with the amount of people the tent can accommodate and how to arrange the living area to make the most of the space. Please see the attached photo below for an example of our standard bell tent:
Question:
What is the advantage of a bell tent?
Answer:
One of the main advantages of a bell tent is its tent design, which offers several benefits over other types of tents. Bell tents are spacious and roomy, with high walls that create a comfortable and inviting atmosphere. They are also easy to set up and take down, making them a popular choice for both experienced and novice campers.
Another advantage of the bell tent design is its stability in windy conditions. The round shape and low profile of the tent help it to withstand strong winds, which can be a concern with other tent designs. Additionally, our bell tents are made with durable and high-quality materials, such as heavy-duty canvas or polyester, which can help to ensure that they last for many camping trips to come.
The tent design of a bell tent also allows for excellent ventilation and airflow, which can be crucial for staying comfortable on hot and humid days. All of our bell tents have features like mesh windows and vents that can be opened or closed as needed, allowing campers to control the amount of fresh air that enters the tent.
Overall, the tent design of our bell tents, offer several advantages that make it a popular choice for camping (or glamping!) enthusiasts. Whether you're looking for a spacious and comfortable tent that can withstand the elements, or simply want a tent that's easy to set up and take down, a Boutique Camping bell tent is definitely worth considering.
Question:
What are the pack-down dimensions and weight of your tents?
Answer:
You can find all dimensions, pack-down sizes, weights of our tents using the below size guide:
link
Please select the style of tent you are enquiring about and you will see all dimensions, weight, pack-down size, number of guy ropes/pegs required etc. Please see below for an example:
Question:
Where is my order?
Answer:
You should receive a confirmation once the order has been placed. When it is then dispatched, you should receive a confirmation with a tracking link provided. If you have not received this, please get in contact with our Customer Service Team via live chat or fill out the contact form where one of our agents will assist.
We apologise for any inconvenience if this is taking longer than advised.
Question:
Are your tents waterproof and do they need to be weathered?
Answer:
All of our bell tents have been treated with a waterproofing agent on them which will cause the water on the surface to ‘bead’ after a downpour. You will literally see beads of water forming on the outer surface of the canvas. When it is time to reproof, you will notice that the water no longer beads, and that the bell tent retains the moisture in the canvas for longer.
Please see the article on how to clean and reproof your tent here.
With canvas in general, weathering can be quite a normal process due to the nature of the fabric. Weathering is when the bell tent can sometimes experience a couple of minor leaks on the first use or so, once this happens, after the tent has completely dried the fibres in the fabric will become watertight, which will prevent any further leaks occurring in the future - until it's time to reproof. Therefore, they will not need to be weathered, but a few small leaks on the first couple of uses will be totally natural. If this does continue afterwards, please contact us via our contact form and we can advise the next steps.
Question:
Do you have your tents on display?
Answer:
Unfortunately, we don’t have any physical stores or showrooms as we are online based. However, if you would like to see any additional photos to help you decide which tent is best for you, please get in contact via our contact form
We would advise checking out our Facebook page or Instagram, where you will find 100's of tent images taken by ourselves, traders and customers.
Question:
Do you have any fabric swatches?
Answer:
Yes, we do have swatches for all of our fabric options. This includes: Canvas, Canvas Lite, Oxford/Weekender and Fire Retardant. If you would like fabric samples, please fill out the contact form with your full address details and which samples you would like and we can arrange to send them:
Question:
Do you hire out your tents?
Answer:
Unfortunately, we no longer hire out our tents. We sell our ex-hire and ex-demo tents on the below link however: link
Question:
Do you offer any discounts on your tents?
Answer:
We would highly recommend subscribing to our newsletter via our website so that you can receive emails from us and keep up to date with discounts that we will have in place, as we have some exciting offers coming very soon.
We also offer a trade discount seasonally. These discounts normally begin from October and run through until the end of December and depends on order quantity. Therefore, if you are looking for a trade discount, please contact us between October - December. Remember, the earlier your tents are purchased, the better the discount!
Question:
Does my bell tent come with a warranty?
Answer:
Yes, but not just the tents, all of our products are covered by a 12-months manufacturer warranty. However, if you have surpassed this timescale, please still get into contact with us and we will always look to help.
Question:
How do you prevent mildew?
Answer:
Maintenance and upkeep is essential to prolong the lifespan of the canvas. We highly advise making sure the tent is completely bone dry before packing away, to prevent mould from developing in the canvas as this can be tricky to get rid of. Any damp or wet conditions can cause this to develop, so please make sure the tent is completely dry before storing away. You can see below for our maintenance guide on how to care for your tent to ensure it stays in it's best way possible:link
Question:
Do your bell tents have a wind speed rating?
Answer:
Generally, if there's going to be high winds of around 45-60mph, we would advise to take the bell tent down as this is very testing on the products, not matter how robust and our manufacturer warranty does not cover extreme weather damage.
We don’t have an exact wind pressure measurement for our bell tents unfortunately, but it's very important to would make sure this is in a settled area, as well as making sure that the guys ropes are tight and the pegs knocked completely into the ground.
Question:
Can your bell tents be used as a long term structure?
Answer:
Bell tents in general are designed to be used for leisurely purposes, we don't recommend erecting them as a permanent structure. However, many of our customers with glamping sites do use our tents throughout the summer months without many problems. It’s still very important to keep in mind that bell tents are not specifically designed as long term structures. Please note that if you do want to have the tents set up as long term structures, it's really important to clean and reproof as often as required. We recommend to clean and reproof every 4-6 weeks. All of our bell tents have been treated with a waterproofing agent on them which will cause the water on the surface to ‘bead’ after a downpour. You will literally see beads of water forming on the outer surface of the canvas. When it is time to reproof, you will notice that the water no longer beads, and that the bell tent retains the moisture in the canvas for longer.
Please see the article on how to clean and reproof your tent here link
Also please keep in mind that bell tents in general are not designed for extreme weather conditions as all the weight and tension is taken by the centre pole. We have made this as robust as possible, however you will need to make sure the guy ropes are equally tensioned, and the centre pole is straight to ensure the best performance.
Question:
What fabric are your tents made from?
Answer:
In short, we offer three different fabrics which all have their own qualities. You can read more about our fabrics on our fabric guide link
Oxford/Weekender:
We were often asked by some of our regular customers if there was a fabric that was cost effective and hard wearing but would still give you the traditional look and feel of our traditional canvas tents. Oxford 230GSM is a thick, premium and waterproof synthetic man made polyester, perfect for weekend trips, festivals, garden glamping and events. As well as being quick drying and lighter than Cotton Canvas, it’s also more robust against rot, mould and mildew, making it the ideal choice for campers seeking a glam, stand-out tent, without taking on the additional care and upkeep associated with canvas. Alternatively, we have our Oxford UltraLite 100GSM range, The lightest ‘get up and go’ fabric in the range. With tents in this fabric weighing as little as 13KG, it’s particularly popular amongst busy families, regular festival goers, and party hire companies. The main advantages of this fabric are the quick drying, light weight and 0-no maintenance elements. As Oxford is a synthetic and non-breathable material, for safety and comfortability, we do not recommend stove installations. As with all polyester tents, condensation can naturally occur, so it is important to allow as much ventilation as possible.
Canvas/Polycotton:
A unique and well thought out cotton (65%) and polyester (35%) blend, designed with the needs and glamping goals of modern day campers, and campsite owners in mind. This is a versatile and breathable fabric, which has been treated with a water, UV, and rot repelling agent and for that, has an extremely successful proven track record amongst pro campers and large scale campsites. Weighing in lighter but just as traditional looking as our 100% Cotton, and heavier but just as practical as tents in our Oxford range. Alternatively, we also have our Canvas Lite range, which is around 6kg lighter in carry weight and provides quicker drying time with no compromise on quality or luxury. 200gsm PolyCotton Canvas obtains a perfect balance and claims the best qualities from both contrasting fabrics.
Fire Retardant Canvas/Cotton:
Our Fire Retardant Canvas/Cotton range are 100% cotton. New, improved and fire approved... This is Boutique's thickest and heaviest fabric, weighing in at an impressive 320gsm, which effectively increases robustness and subsequently reduces unwanted morning sunlight. Breathable, insulating and water resistant, our fire retardant canvas is made from 100% cotton and has the option to have an integrated stove hole for an easy and practical Wood Burning Stove installation.
Question:
Do you offer any discounts on your accessories?
Answer:
Yes, if you were looking to purchase an accessory with your tent, we will deduct 10% from the added item. This is for selected accessories only but includes, Stoves, Canopies & Awnings, Matting and much more. This discount will be automatically added when checking out on the website.
Questions:
Where can I see your Google Reviews?
Answers:
If you would like to look at our Google Reviews which we have great responses and feedback from our customers, this may help you come to your decision:
link
Question:
Can I leave a Google Review?
Answer:
By all means, if you would like to leave a review for our service, products or your experience on Google. You can do this by following this link: link
Question:
Can I leave a TrustPilot Review?
Answer:
By all means, if you would like to leave a review for our service, products or your experience on Trust Pilot. You can do this by following this link: link
Question:
Where can I see your TrustPilot reviews?
Answer:
If you would like, please check our TrustPilot reviews. We have great responses and feedback from our customers for both our service and products which ultimately may help you come to your decision:link
Question:
Is this product in stock?
Answer:
As we work on a live system all of our stock levels can be found on our website. We have different status' on the website for stock levels:
In-stock: If the status is showing as "In-Stock" on the product size and colour, then it is available for immediate purchase and will be shipped same day (if ordered before 13:00pm) or the next day if ordered after 13:00pm.
Pre-Order: If the status is "Pre-Order" this means that the product has a date when it is estimated to be back ins-tock and you are able to place an order for the product and it will be dispatched on the shown date as per our website. The date is subject to change should we incur any unexpected delays.
Out of stock: If a product is showing as out of stock on our website, it means we have no available date when they will be back in-stock just yet and so we advise too wait around 6-8 weeks before the product is available again. The timescale of 6-8 weeks is not a guarantee unfortunately and is always an estimate.
Question:
How do I return or exchange my product?
Answer:
If you wish to return your product for a full refund or are looking to exchange for an alternative, please refer to the return form link and fill out all details accordingly. Please note, if you are looking to return or exchange an unwanted product that has no damaged/defects then you will be charged from £9.95 per box for a collection or swap fee.
Once the return form link has been filled out, one of our Customer Service Representatives will be in contact within 24 hours.
DISCLAIMER: Please note, when the product is returned as unwanted, it must be in perfect condition unless stated otherwise. If the product is wet, missing parts, not labelled correctly or there is no returns form included then we cannot guarantee that you will be refunded as we will not be able to locate the return. All damages must be made evident prior to returning. Any additional damages outside of what’s been discussed may result in further deductions.
Question:
What is your returns policy?
Answer:
UK Returns Policy:
If you wish to return or exchange your purchase you must notify us within 14 days of receiving your product.
Please note we do not offer a free returns service for any unwanted goods; you are required to pay for any unwanted return from £9.95 per box. Alternatively you can use our renegotiated courier services. If you would like to arrange your own return, please contact us for our returns address and ensure to include your customer order details with the package, as we are unable to process the returned goods without this information. Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted products must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Product must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us. We recommend that you get proof of postage for any returns.
Boutique Camping Supplies Ltd retains the right to refuse a refund on any item deemed not to be resalable. Once we have received the item and confirmed that it is unused, we will issue a full refund, excluding the cost of shipping for both directions.
Non-UK Returns Policy:
Boutique Camping cannot arrange any collections that are free of charge of unwanted or faulty goods from outside the UK. If your order is faulty, we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount once we have received a receipt showing the full amount. We will also request a tracking number for products returned so we are able to track the parcel. If you simply wish to return unwanted goods, then you will have to cover the return delivery charge. Should you have any further enquiries, please do not hesitate to contact us.
Question:
What should I do if my product is damaged?
Answer:
If your product is damaged upon delivery or has what you believe to be a manufacturer defect and you are within your 12 month warranty, please fill out the below returns form and someone from our Customer Service Department will contact you within 24 hours to advise the next best steps:
link
Question:
Can your protector covers be used on your multi-door tents?
Answer:
We have now introduced our protector covers for our multi-door tents, please see link here
Question:
Can your inner tents fit all bell tents?
Answer:
Our inner tents have been specifically designed for our bell tents, to fit their specification. Therefore, our inner tents are not guaranteed to fit in other companies tents, you would have to check directly with the other company for the layout and if our inner tents will fit their products
Questions:
Can I have a stove inside of a Canvas 285gsm/Canvas Lite 200gsm?
Answer:
The answer is simple, yes.
Although these are not Fire Retardant 100% cotton as the fire retardant range are, they are still a breathable material meaning that you can accommodate a stove inside of a canvas tent. You will need to use our flashing kit to cut the hole for the flue.
We hope this helps!
Question:
What are your bell tent protector covers made from?
Answer:
Our bell tent protector covers are made from polyester. They can protect your tents from rain, tree sap, leaves and sunlight. As this is made from polyester, this is a non-breathable fabric and we do not recommend using a stove with this.
Question:
What do your bell tents come with?
Answer:
Our bell tents come with everything you'll need in order to use the tent straight away.
This includes:
- Tent Bag
- Zipped in groundsheet
- Pegs
- Guy ropes
- All poles
- Mallet
- Spares bag (seam sealant, spare guy ropes/pegs and a fabric swatch)
If you require additional products, please browse our website link
Question:
Can your bell tents be set up on sand/wooden base?
Answer:
All of our bell tents have been designed to be set up outside and in the ground, so this is the only way that we recommend. However if you do set up on sand, please note that we don't recommend this for overnight camping and this would be at your own discretion. If you were looking to have your tent up for longer than a day or in wet and windy weather conditions we would suggest buying sand pegs.
Alternatively, you can pitch the tents on a wooden base as long as there is enough space for the guy ropes to be stretched by at least 1m and pegged into the ground or drilled into the wooden base, however please note that this would be at your own discretion.
Question:
Do your bell tents have to be set up outside?
Answer:
Our bell tents have been designed to be set up outside and pegged into the ground, as this is the most secure set up. If you wish to set up in any other way please note that this would be at your own discretion. We do not recommend erecting tents in doors, all of our tents require being fitted firmly with the pegs and guy ropes provided. However, if you are happy to find a wooden platform that you could screw the pegs down into, ensuring there was enough of an overhang to allow the guy ropes to stretch a meter away from the tent, then it is possible.
Question:
How many years will your tent last?
Answer:
Our bell tents have been designed to last for years. However, we cannot guarantee this, as personal upkeep and maintenance is a huge factor, and usage of your tent can contribute to the lifespan of the canvas.
Maintenance and upkeep is essential to prolong the lifespan of the canvas. We highly advise making sure the tent is completely bone dry before packing away, to prevent mould from developing in the canvas as this can be tricky to get rid of. If you set up the tent as a semi-permanent structure, we would highly advise reproofing/cleaning as often as required, this would be roughly around every 4-6 weeks. Bell tents in general are designed for temporary use, so if you only use the tent for camping trips throughout the summer, reproofing/cleaning once a year should suffice. Please see the maintenance guide below for further information: link
Question:
What are your payment options?
Answer:
We accept Credit/Debit Card (Including AMEX), PayPal, BACS, Amazon Pay and Apple Pay. Our mainland UK customers are eligible for our finance option, this only applies to orders over £300 including a minimum of one tent and is interest free.
Question:
How do I clean/reproof my tent?
Answer:
We highly recommend using our Nikwax products to clean and reproof the tent yourself.
Canvas: For canvas/polycotton tents, we advise to use Nikwax Tech Wash to clean the product then Nikwax Cotton Proof can be used to reproof your tent.
Polyester: For our polyester tents, we advise to use Nikwax Tent and Gear Solarwash to clean the product and then to use Nikwax Tent and Gear Solarproof to reproof your tent.
If you are looking for a professional canvas cleaning company we can suggest the below company to assist you with this:
https://thecanvascleaningcompany.co.uk/contact/
Question:
Will I get condensation inside my tent?
Answer:
Condensation can occur in non-breathable fabrics, such as our Polyester and Oxford tents, and this is completely normal. Ventilation can prevent and reduce the amount of condensation that you have in your tent. You can open up the sides during the day (when it’s not raining) to allow some air to flow through, and some of our customers like to use inner tents to reduce any condensation leaking inside the tent.
Question:
How much is delivery?
Answer:
Delivery is calculated according to the size and weight per item, please see our delivery page here: link
If you would like a bespoke quote, please provide us with your delivery address and we can then request this for you.
Question:
Can I collect my tent?
Answer:
Yes, we can arrange for you to collect your products from our warehouse. However please note that we offer a next day delivery service for any orders placed before 13:00 (GMT) excluding weekends. Please let us know the date if you are looking for collection so we can advise the warehouse to prepare your order.
Question:
Can I choose a specific delivery date?
Answer:
Yes, if you are looking for a specific date for your products to be delivered, we are able to request the warehouse to dispatch at a later date for your needs.
Question:
Can I have my order delivered to a separate address from my billing address?
Answer:
This is fine, you can enter both the billing and delivery address when ordering via our website. Please note that if you are placing your order with our finance option, both the billing and delivery address must be the same and this cannot be changed.
Question:
Can I arrange my own freight forwarder/delivery?
Answer:
To put it simply, yes you can. The best way to do this would be to contact us first so we know what you would like to purchase. We will then advise to either place the order for collection on the website or we can raise an invoice for you. The next step is to pass all details to your courier and they can collect from our warehouse and ship accordingly.
Question:
How many half-moon mattings will I need to cover the tent floor?
Answer:
As our half-moon matting's are half moon or semi-circle, you will need to purchase two of the half moons for your size tent.
For example, if you have a 4m tent, you will need to purchase 2x 4m half moon mattings to cover the entire footprint. If looking to purchase matting's for our Emperor or Tucana tents, please get in contact and an advisor will confirm the amount you will need.